Support
Find quick answers or contact us when HomeKeep is not behaving as expected.
Can I use HomeKeep without iCloud?
Yes. HomeKeep is a fully functional local app. Your home stays on the iPhone until you choose to enable iCloud synchronization from Settings.
How does family sharing work?
The home owner enables iCloud synchronization and creates a secure invitation. The recipient opens the invitation while signed in to iCloud and joins the shared home. Each invitation is intended for one iCloud account.
How do I get the latest shared changes?
Use Sync on the Dashboard or Sync now under Settings › iCloud & Family. Confirm that iCloud is available, synchronization is not paused, and the iPhone has internet access.
Why am I asked to choose between this iPhone and iCloud?
If both copies changed while synchronization was paused, HomeKeep stops before uploading and asks which complete copy to keep. Review the choices carefully: “Use iCloud” replaces the local copy with the latest shared copy, while “Keep this iPhone” uploads the complete local copy.
Can someone leave and join the same home again?
Yes. After leaving, that person can rejoin using a new invitation from the owner. HomeKeep retrieves the shared iCloud copy before allowing older local information to overwrite it.
How do I delete HomeKeep data?
To remove data only from the current iPhone, open Settings › Data & Privacy and choose Delete all HomeKeep data. If you own a synchronized home, Settings › iCloud & Family also provides Delete home from iCloud. Participants can leave a shared home but cannot delete the owner’s iCloud copy.
How should I report a problem?
Include the HomeKeep version and build number shown in Settings, your iOS version and iPhone model, what you expected, what happened, and the steps that reproduce the issue. Avoid sending private home records unless they are necessary to understand the problem.
Contact support
Email jyotiranjan2222@gmail.com. During TestFlight, you can also send feedback directly from the TestFlight app.